Online Shop FAQ

Shop FAQ

Do You Ship Internationally?

Yes we ship to all international destinations.

Last update on 05-03-2012 by thorupART.

How Is Shipping Calculated?

Books are generally shipped from Copenhagen, Denmark, Europe and are shipped via PostDanmark by B-post / Second class post. To destinations in EU we sometimes ship via GLS. Shipping fees are added at checkout after you decide to buy the items in your shopping cart. You then choose the destination country, press the update total button and the cost is then calculated according to the price of the item and where it is going.

Our postage costs are based on 3 zones, for example the delivery cost of a book would be:
Within Denmark: 49,00 Dkk
Within Europe: 92,00 DKK
Rest of World: 138,00 Dkk
Quick Local Currency Converter reference tool 

If you are concerned about shipping rates calculated for your item, please contact us

Last update on 21-11-2013 by thorupART.

How Long Until My Items Arrive?

thorupART items usually ship within 4 business days of order placement. If this is not the case (for example, if thorupART is sick and can’t get to the Post Office), we will notify you.

Delivery times for B-post as listed by PostDanmark are:

Denmark 2-3 working days
Europe 5-8 working days
Rest of World 7-11 working days (Depending on where you are!)

Please contact us at  if your book(s) have not arrived.

Last update on 21-11-2013 by thorupART.

What Is Your Return/Refund Policy?

We offer a refund/return policy on the full price of the item if it is are unused and in saleable condition within two weeks of receipt of shipment. We do not refund shipping. We reserve the right to deny returns if the item has been damaged or marked and is no longer in new or saleable condition. thorupART strives to make your shopping experience a happy one. We cannot be held responsible for missing or lost items if the item has been sent to the correct address. If you would like to insure the item for a small extra fee, please contact us so that we may update your invoice.

Last update on 21-11-2013 by thorupART.

What Methods of Payment Do You Accept?

Online payments

thorupART accepts all electronic payments through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account.

Bank Transfers to Denmark

It is also possible to make a bank transfer:

  1. Make your payment to thorupART in Jyske Bank, Denmark. Please remeber to put your name on the transfer and remember to include the cost of shipping.
  2. Send us an email at  with your name and postal address, title and quantity of the book(s) you would like to purchase.

Jyske Bank
Sort code: (reg nr.). 5042
Account number: 114305-3

IBAN: DK0750420001143053

Last update on 04-01-2013 by thorupART.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Paypal logo : We accept Visa, MasterCard, American Express & Discover

Last update on 16-12-2012 by thorupART.

How secure is the online shop?

We use which has over 200,000 online retailers such as us. bigcartel uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Last update on 05-03-2012 by thorupART.

Do I need a PayPal account to purchase from the online shop?

No, you are not required to have a PayPal account to purchase from the online shop. Although if you already have a PayPal account you may use it.

Last update on 05-03-2012 by thorupART.

Can my delivery address be different from my invoice address?

Sometimes if you want to send a gift, you may require a different delivery address to your invoice address. In this case you will need to contact us and this is what you do.

Purchase your items in the thorupART Shop via paypal or make a bank transfer.

Then send us an email at  with the following information:

  1. Proof of payment, this can be an invoice/email from paypal or a copy of bank transfer confirmation.
  2. Your name and postal address (so we can match our records)
  3. The name and postal address that the item needs to be delivered to.

Last update on 04-01-2013 by thorupART.